Shipping policy

All Bijon Projects orders are shipped from Singapore.

The information below explains our usual processing and delivery arrangements for in stock products, preorders and international shipments.

Last updated: 13 September 2026.

PROCESSING TIMES

In stock orders are typically processed within 1 to 3 business days. Processing time is separate from delivery time.

During launches, sales, public holidays or periods of high order volume, processing may take longer. If there is a material delay affecting your order, we will make reasonable efforts to provide an update.

DELIVERY

For orders within Singapore, delivery typically takes approximately 2 to 8 business days after dispatch.

International delivery times vary by destination, carrier, customs clearance and local conditions.

The shipping service available at checkout and the tracking information provided after dispatch should be used as the most current delivery estimate.

Most international orders are sent using an express carrier service where available.

Delivery dates are estimates and are not guaranteed unless we expressly agree otherwise. Customs processing, weather, carrier disruptions and remote destinations may cause delays after an order has left us.

PREORDERS

Preorder products are made or secured ahead of their expected arrival.

The estimated fulfilment timing shown on the relevant product page or PREORDER DETAILS section is the most current estimate for that item and takes priority over any general estimate shown elsewhere.

Production, quality control and freight timelines can change.

Available production updates will be posted on our Status page:

https://bijonstore.com/pages/status

If an order contains both an in stock item and a preorder item, the full order will ship together when the preorder item is ready unless we agree to separate shipping arrangements with you before dispatch.

Additional shipping charges may apply if you request separate shipments.

If you need an item by a specific date, please contact us before ordering. A preorder fulfilment estimate is not a guaranteed delivery date.

REMOTE AREA DELIVERY

Some postal codes are classified by DHL or another carrier as remote or extended delivery areas.

These locations may incur a carrier remote area surcharge that cannot always be identified at the time of checkout.

If a remote area surcharge applies and was not already included in the shipping amount paid at checkout, we will contact you before dispatch with the additional carrier charge.

We will not collect that additional amount without your approval.

If you do not wish to pay an additional remote area charge, you may cancel the unfulfilled order and receive a refund of the amount paid for that order, subject to any rights or obligations that apply under applicable law.

DUTIES, TAXES AND IMPORT FEES

Unless expressly stated at checkout, Bijon Projects does not collect import duties, VAT, GST, customs charges or other destination country import fees.

These charges are determined by the destination country's authorities and may be payable before a shipment is released or delivered.

Customers are responsible for applicable import charges imposed by their local authorities unless applicable law requires otherwise.

Import charges paid directly to customs, a carrier or another third party are separate from the shipping amount paid to Bijon Projects.

REFUSED SHIPMENTS

If a customer refuses to pay required import charges, the parcel may be returned, held or disposed of by the carrier or customs authority.

If a parcel is returned to us, original shipping charges and any return shipping, carrier or customs costs actually incurred and not recoverable by us may be deducted from any refund to the extent permitted by applicable law.

SHIPPING ADDRESSES

Please check your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

If an incorrect or incomplete address provided with the order results in additional carrier charges or a returned shipment, those costs may be payable by the customer to the extent permitted by applicable law.

TRACKING AND DELIVERY REQUESTS

Once tracking information is issued, customers should monitor the shipment and respond to carrier or customs requests where required.

Failure to respond to a carrier or customs request may result in delayed delivery, return or disposal of the shipment.

If you require a special delivery arrangement or need an order by a particular date, please contact us before ordering so that we can confirm whether the request can reasonably be accommodated.

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or limits any right or remedy that cannot lawfully be excluded under applicable consumer law.

CONTACT

For shipping assistance, contact us at:

hello@bijonstore.com