30 Day Return Guarantee

Bijon Projects offers a voluntary 30 Day Return Guarantee for the Tennyson Signature Canvas Jacket purchased online from bijonstore.com.

At this time, the Tennyson Signature Canvas Jacket is the only product covered by this voluntary guarantee. This does not limit any rights that may apply to other products under applicable consumer law.

Last updated: 8 November 2026.

RETURN WINDOW

A return request must be submitted within 30 calendar days of the date your order is delivered.

For preorder purchases, the 30 day period begins when the Tennyson Signature Canvas Jacket is delivered to you. Time spent waiting for production or fulfilment does not count toward the return period.

ELIGIBILITY

To be eligible under the 30 Day Return Guarantee, the jacket must be unworn, unwashed, unaltered and in its original condition.

The item must be free from stains, marks, odours, damage and other signs of wear. Original packaging and tags must be included where supplied.

If a Bijon Projects return tag or security tag is supplied with the garment, it must remain attached and intact.

HOW TO REQUEST A RETURN

Submit a return request through our Request a Return page before sending anything back to us.

Please include the order number, email address used for the order, size purchased, reason for return and any relevant details.

Submitting a request does not automatically approve the return. We will review the request and send return instructions if it is eligible.

Please do not send a garment back before receiving return instructions from Bijon Projects.

RETURN COSTS AND REFUND AMOUNT

For eligible voluntary fit, sizing or change of mind returns, the merchandise refund starts with the price actually paid for the returned item after discounts, less the US$10 voluntary return administration fee where applicable as explained below. Original delivery charges paid to Bijon Projects, including remote area delivery charges, are not refunded unless applicable law requires otherwise. We do not additionally deduct our original carrier bill from the item refund.

You pay the direct cost of returning the item to Singapore, including postage, fuel surcharges, courier collection and remote or extended area pickup charges. These are separate from the original delivery charges.

You may ask us for a DHL return quote or arrange a tracked return through your own local courier. If we arrange DHL, we will itemise the quote and collect payment before booking. If you arrange your own courier, you book and pay it directly. A return shipping amount already paid will not also be deducted from your refund.

Import duties, taxes and customs or clearance fees are not included in a freight quote unless expressly stated. Charges paid directly to a carrier or authority are generally not refundable by Bijon Projects. Any return customs or clearance charge proposed to be passed on to you must be itemised, legally chargeable to you and agreed before we book the return. We will not deduct unspecified fees from a refund.

US$10 VOLUNTARY RETURN ADMINISTRATION FEE

A US$10 administration fee is deducted from the merchandise refund for an approved voluntary fit, sizing or change of mind return, only where permitted by applicable law. The fee is charged once per original order, not per item or parcel, and will not exceed the merchandise refund due. For orders paid in another currency, the equivalent is calculated using the exchange rate applied to the original order and shown in your refund breakdown.

This fee applies only to orders placed after publication of this fee update on 8 November 2026, where the fee was clearly disclosed before purchase. It does not apply retrospectively to existing orders, previously agreed returns or exchanges, or purchases made under earlier no-fee terms.

No administration fee applies to statutory cancellations or withdrawals, returns of faulty, damaged, incorrect or misdescribed goods, returns caused by our error, or any refund for which charging a fee is prohibited by law. A statutory return will not be treated as a voluntary return in order to charge this fee.

The fee is separate from return postage and any legally nonrefundable original delivery charges. We will show the item amount, fee, any permitted deductions and final refund before processing. We do not charge an additional restocking or payment processing fee. Bank or currency conversion charges imposed by your own provider are outside our control.

Where statutory cancellation rights require a refund of standard outbound delivery, we refund that amount, including any mandatory delivery surcharge forming part of that standard service. Direct return costs are payable by you only where permitted by law and properly disclosed before purchase. Any legally permitted deduction for loss of value will be explained. Statutory refund deadlines and rights take precedence over our voluntary inspection process.

For faulty, damaged or incorrect goods, contact us first. We will arrange or cover reasonable return costs where required by applicable law. The customer-paid sizing return rules do not override those rights.

SIZE CHANGES

We do not offer voluntary size exchanges. If your purchase is eligible for a return, you may return it for a refund and place a separate new order for another size. A new order is subject to current prices, stock availability and shipping charges, including any applicable remote area delivery surcharge. We do not reserve stock for a return.

This policy applies to purchases made from 8 November 2026. Terms and written exchange arrangements agreed before this change will be honoured. This does not limit remedies for faulty, damaged or incorrect goods or mandatory consumer rights.

RETURNS THAT DO NOT MEET THE CONDITIONS

A voluntary return may be declined if the jacket has been worn, washed, altered, damaged after delivery, returned outside the return window, or otherwise does not meet the conditions above.

This does not affect any remedy or consumer right that cannot lawfully be excluded.

PREORDER CANCELLATIONS

A cancellation request made before a preorder is fulfilled is separate from a return made after delivery. If you wish to request cancellation of an unfulfilled preorder, contact us as early as possible. We will assess the request based on the order status, the product terms and any applicable legal rights.

YOUR STATUTORY RIGHTS

This 30 Day Return Guarantee is provided in addition to any mandatory consumer rights that apply to your purchase.

Nothing in this policy excludes, restricts or limits any guarantee, cancellation right, remedy or other consumer right that cannot lawfully be excluded.

CONTACT

To start an eligible return, use our Request a Return page.

For other questions, contact us at hello@bijonstore.com.